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McGuider

  • Where can I find information about McGuider?

New: End-user

  • From the beginning of April, all orders and support activities are being handled online.

New: Dealer section

  • Ordering and Support

Safety and Privacy

  • Safe ordering and safe payment. What does this mean to Tele Atlas?
  • What are Tele Atlas’ general terms and conditions?
  • Why does Tele Atlas need my personal particulars?

Account/newsletter

  • How can I unsubscribe from the Tele Atlas newsletter?
  • How can I receive the Tele Atlas newsletter?
  • What is Tele Atlas’ privacy policy?
  • I would like to alter my e-mail address, password and/or personal particulars. How do I do this?
  • How do I create an account for the Tele Atlas shop?

Warranty

  • I received a damaged product. What do I do?
  • How long is the warranty period on navigation products?
  • What is my warranty?

Exchange and Returns Policy

  • My delivery was damaged. What do I do?
  • Who pays the shipping costs if I cancel the purchase?
  • I’d like to cancel my purchase. Is this possible?

Delivery & UPS

  • How can I track my order?
  • What happens if I’m not at home at the moment of delivery?
  • When can I expect delivery?
  • What countries does Tele Atlas deliver to?
  • My delivery was damaged. What do I do?
  • How much are the shipping costs?

Payment

  • How safe is paying online?
  • I have a company and I’d like an invoice with VAT. Is that possible?
  • How do I pay?

Order

  • Do I receive confirmation of my order?
  • How safe is ordering online?
  • Can I cancel or change my order?
  • How can I track my order?
  • Where can I buy Tele Atlas products?
  • How do I order a product from the shop?

Products

  • When are the next updates foreseen for my product?
  • I have an issue with my navigation system, what should I do?
  • Are navigation products for different platforms compatible with each other?
  • I bought a navigation system but received a product from a different brand. Can I still use Tele Atlas maps?
  • Which navigation systems are compatible with Tele Atlas maps?

Navigation and GPS

  • Want to know more about technology? Want to find out how Tele Atlas manages to chart all roads, changes and interesting locations on a continuous basis.
  • I have an issue with my navigation system, what should I do?
  • What is GPS exactly?

Support

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EN
| Unfortunately we do not ship to your country.
DE
| Leider können wir keine Lieferungen in Ihr Land vornehmen.
FR
| Nous sommes désolée, nous n'expédions pas dans votre pays.
IT
| Purtoppo non effettuiamo consegne nel tuo paese.
ES
| Desafortunadamente no realizamos envíos a su país.
NL
| Jammer genoeg verzenden wij niet naar uw land.
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